Start your return through our online returns portal.

Simply follow the steps and choose the option that suits you best. You can return your order in one of three ways:

• Print a return label
• Arrange your own return
• Return in store

Should you choose to arrange your own return, postage costs will remain your responsibility. We recommend using a tracked service and retaining your proof of postage until your refund has been successfully processed.

Exchanges
For exchanges, please contact our Customer Service team directly at customerservice@sunspel.com to arrange.

Online Returns Policy
If for any reason you wish to return or exchange an item, you may do so within 14 days of delivery. 

Please ensure your dispatch note is included with your return, as we may be unable to process your refund or exchange without it.

Kindly return items from each order separately. We are unable to accept parcels that contain items from multiple orders. 

All items must be returned in a new, unused, and saleable condition, with all original packaging, labels, tags, and any security devices or seals remaining intact.

Please note

• We will be happy to refund or exchange UNDERWEAR and SWIMWEAR provided they are unworn and in their original packaging.
• For FOOTWEAR the original boxes are considered part of the product, and must be returned in their original condition, within protective packaging.
• For FRAGRANCES they must be unused and with all tamper-resistant seals, packaging and cellophane intact. Please follow any labelling and packaging guidelines produced by the courier used for your return.

We aim to process all returns with the utmost efficiency. During particularly busy periods, please allow up to 7–10 days for completion. Should your preferred exchange be unavailable, a full refund will be issued in its place. You will receive confirmation by email as soon as your return has been processed.

Refunds for gifted items can only be issued to the original purchaser. In the case of an exchange, please note that the original purchaser may still receive a notification.

If your product is faulty, please contact customer services team, customerservice@sunspel.com as soon as possible who will be able to assist you. For full details, please see our Terms and Conditions.

For any further assistance please contact our customer service team by email at customerservice@sunspel.com or call us on +44 (0) 115 973 7860. Please note our office hours are 9am to 6pm (UK time), Monday to Friday.

UK

Follow the instructions on the packing slip enclosed with your order, which includes a detachable label with our address on it. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund.

If you no longer have the packaging slip, please email Sunspel customer services with your name, order number and reason for return. Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.

If you are returning a gift, please remember to include the buyer’s name and their order number. Refunds for items bought as gifts can only be given to the original payer. If you exchange an item, we can’t stop the payer from being notified.

Postage charges for returning goods are your responsibility. Please request a proof of postage in case the parcel is lost in transit.

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 7-10 days for your return or exchange to be processed. Please note if your exchange request is unavailable a refund will be processed instead.

You may return online orders in person to our London stores. Please be aware these will be sent on to our warehouse who will process your return.

Please send returns to:

Sunspel Returns
Torque Logistics
Wortley Moor Road
Leeds
LS12 4JH

For further assistance please contact our customer service team by email at customerservice@sunspel.com or call us on +44 (0) 115 973 7860. Please note our office hours are 9am to 6pm (UK time), Monday to Friday.